WHITE HUSK - REFUND & EXCHANGE POLICY

1. Return & Exchange Policy (India)

At White Husk, we want you to shop with confidence. Please carefully review the product description, size chart, fit, fabric, and colour before placing your order.

Eligibility for Exchange

• Exchange requests must be submitted within 3 days of delivery through our Return & Exchange Portal.

• We offer one free exchange on orders valued above ₹1,500, excluding Cash on Delivery (COD) charges.

• For orders valued below ₹1,500, a nominal exchange fee of ₹150 is applicable.

• The original product tag must be intact at the time of pickup. Products without their original tags may be rejected for exchange.

• Exchanges are subject to product availability and serviceability of the pickup PIN code.

• We do not offer returns for reasons related to size, fit, colour, or personal preference.

Exchange Process

REPLACEMENT

If you wish to exchange an eligible product, submit your request through our Return & Exchange Portal within the specified timeframe. Once the request is approved, we will arrange a reverse pickup, subject to PIN code serviceability.

Once the returned product reaches our warehouse and passes inspection, we will process the exchange and dispatch the replacement product.

If reverse pickup is unavailable at your location, you may courier the product to our warehouse and share the tracking details with us by email. We will reimburse the exchange fee in that case upto ₹75, subject to verification. Refunds are not available in place of an exchange in this situation.

Important: All exchanges are subject to the condition of the returned product and availability of the requested replacement.

Refund Policy

We do not offer refunds for regular orders due to sizing, fit, colour, quality preferences, or change of mind.

Refunds will only be considered in the following circumstances:

• A damaged, defective, incorrect, or incomplete product is delivered, and a replacement is unavailable.

• An item is confirmed to be missing from the order, and the missing item cannot be replaced.

In such cases, the customer must provide the required evidence for verification. A replacement will be initiated first. A refund will be processed only if the replacement product or item is unavailable.

Refunds, where approved, will be processed to the applicable original payment method or eligible payment source. Processing times may vary depending on the payment provider or bank.

2. Clearance Sale & Promotional Sale Policy

All orders placed during a Clearance Sale or other promotional sale period are subject to the following conditions:

• Clearance Sale and promotional sale purchases are eligible for exchange only, subject to the applicable terms and product availability.

• Refunds are not available for Clearance Sale or promotional sale orders, except where required by applicable law.

• A ₹150 pickup and handling fee will apply to eligible exchange requests during these sale periods.

• If the requested replacement product is out of stock, we will contact the customer to discuss the available resolution.

• Products purchased using promotional coupon codes, including any festive offers, are not eligible for returns or refunds. Exchange eligibility, if any, will be determined by the specific offer terms.

• Replacement orders and accessories, including bags, are not eligible for returns or exchanges, except in cases involving a verified damaged, defective, incorrect, or incomplete delivery, subject to the applicable policy and law.

Please note: Sale-period restrictions do not remove a customer's rights under applicable consumer protection laws.

3. Damaged, Incorrect, Missing or Incomplete Items

If you receive a damaged or defective product, a different product from the one ordered, or an order with missing items, please contact us immediately so we can investigate and assist you.

Mandatory Evidence Requirements

For any claim involving a damaged, incorrect, missing, or incomplete item, an unboxing video is mandatory.

To help us verify the claim, please ensure that:

• The Issue should be informed to us within 36hrs of delivery.

• An unboxing video that clearly shows the parcel and its opening process.
  
  

• The product and its condition are clearly visible.

• The product received can be identified, including its design and relevant details.

• The original product tag is intact, wherever applicable.

• For missing-item claims, the video clearly shows the contents of the parcel and all items received.
  

Please email the unboxing video, clear photographs, and your order details to care.whitehusk@gmail.com.

All claims are subject to verification. Claims without the required evidence may be declined where the evidence is necessary to establish the issue, subject to applicable law.

Resolution Process

Once the claim has been reviewed and verified:

1. We will initiate a replacement for the confirmed damaged, incorrect, defective, or missing item.

2. If the required replacement is unavailable, we will initiate a refund for the affected item, subject to verification and applicable law.

We reserve the right to investigate suspicious or inconsistent claims before approving a resolution.

4. Non-Returnable & Non-Exchangeable Products

The following products and orders are generally not eligible for returns, exchanges, or refunds:

• Clearance Sale and promotional sale products, subject to the exceptions stated in this policy.

• Accessories and bags.

• Replacement orders.

• Orders placed using promotional coupon codes, including festival offers, where the applicable offer terms exclude returns or exchanges.

These restrictions do not apply where a remedy is required under applicable law, including for verified defective, damaged, incorrect, or incomplete deliveries.

5. International Orders — Refund & Exchange Policy

Exchange Policy

We currently do not provide exchanges for international orders. Please carefully review the size chart, fit, fabric, colour, and product description before placing your order.

For sizing assistance or other queries, contact us at support@whitehusk.com before placing your order.

Refund Policy

International orders are generally final sale. Refunds are considered only for verified damaged, defective, incorrect, or incomplete deliveries, subject to the evidence requirements and applicable law.

An unboxing video is mandatory for claims involving damaged, incorrect, or missing items. Please provide clear photographs and the video to support@whitehusk.com.

A replacement will be initiated first. If the replacement product or item is unavailable, a refund will be processed for the affected item, subject to verification and applicable law.

Approved refunds will generally be credited to the original payment method within 5–7 business days, although the time taken for the amount to appear in your account may vary.

6. Empty Parcel Claims

All orders are weighed before dispatch as part of our shipping process.

If you believe you have received an empty parcel, please contact us immediately with your order details and the mandatory unboxing video showing the parcel opening and its contents.

Every claim will be investigated. Once verified, we will initiate a replacement. If the replacement is unavailable, a refund will be processed, subject to applicable law.

7. Late or Missing Refunds

If your refund has been approved but has not yet appeared in your account, please follow these steps:

1. Check your bank account or payment method.

2. Contact your card issuer or payment provider to check whether the refund is pending.

3. Contact your bank, as additional processing time may be required.

If the refund is still not reflected, contact us at care.whitehusk@gmail.com with your order number and refund confirmation details.

8. Care & Safety Note

We recommend washing all garments before first use, particularly for individuals with sensitive skin or allergies. Fabrics may collect dust, humidity, or environmental particles during storage and handling. Washing before use helps maintain freshness and hygiene.

Customers should follow the garment care instructions provided with the product.

This recommendation does not limit any rights or remedies available to customers under applicable law.

9. Contact Us

For all return, exchange, refund, or product-related queries, please contact us:

Email (India): care.whitehusk@gmail.com

Email (International Orders): support@whitehusk.com

Contact Number: +91 81601 17224

Warehouse Address:

2nd Floor, Plot 5, Lalwala Compound
Near Komal Circle, Bamroli Road
Surat – 394210, Gujarat, India

By placing an order with White Husk, customers acknowledge that they have reviewed the applicable policy, subject to their rights under applicable law.