Refund policy

 

Refund & Exchange Policy (INDIA)

Exchange Policy

Exchanges are available and can be applied for within 5 days of delivery through the Return & Exchange Portal. Please ensure you select the correct size, fit, quality, and color before placing your order, as we do not accept returns at this time.

- You can avail 1 time free exchange on order value of more than ₹1500 (Excluding Cash on Delivery Charges)

- For order value under ₹1500, a nominal delivery fee of ₹150 is applicable

If you need assistance with sizing, feel free to reach out at care.whitehusk@gmail.com

Note: Reverse pickup is subject to pin code service availability. In case reverse pickup is not available at your location, you can courier the parcel back to our warehouse at the address below and share the courier details with us via email.

Warehouse Address:
2nd Floor, Plot 5, Lalwala Compound
Nr. Komal Circle, Bamroli Road
Surat – 394210, Gujarat, India

Once we receive the item and verify its condition, we will process the exchange and ship the replacement product to you. We will also reimburse the courier charges incurred while sending the product to us, up to ₹200. Refunds are not eligible in this case.
Email: care.whitehusk@gmail.com.
Contact: +918160117224

Refunds  
Note: Refunds are only issued for damaged products received and if that particular item is out of stock. If you receive a damaged product, we apologize and are here to help. Please take clear photos and a video of the product and email them to care.whitehusk@gmail.com. We will deliver a new replacement based on your preference.

We do not offer refunds for issues related to size, quality, or color, as all product details are clearly provided in the description. Please review all product information before ordering.

Empty Parcel Received  
All orders are weighed before dispatch, making it virtually impossible to receive an empty parcel. Any claims of an empty package will be investigated, and false claims will be rejected.

Late or Missing Refunds  
If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank, as there is often processing time before a refund is posted. If you’ve done all of this and still haven’t received your refund, please contact us at care.whitehusk@gmail.com.

Care & Safety Note
We recommend that all customers wash their garments before first use. This is especially important for individuals with sensitive skin or allergies, as fabrics can naturally pick up humidity or environmental particles during storage and handling. A quick wash helps ensure maximum comfort, freshness, and hygiene. 

White Husk or any related parties shall not be held liable for any skin irritation, allergic reactions, or related concerns arising from failure to follow this recommendation.

By purchasing our products, the customer acknowledges and accepts this recommendation as part of our standard care and safety guidelines. 

Refund & Exchange Policy (International Orders)

Exchange Policy

We currently do not provide exchanges for international orders. Please ensure that you select the correct size, fit, quality, and color before placing your order, as all international sales are final. If you need assistance with sizing or any other queries, feel free to reach out to us at support@whitehusk.com before placing your order.

Refunds

Refunds are only issued for damaged products received. If you receive a damaged product, we sincerely apologize and are here to assist you. Please take clear photos and a video of the damaged product and email them to support@whitehusk.com. Based on your preference, we will deliver a replacement or process a refund.

Refunds will be credited within 5-7 business days to your original payment method. Please note that we do not offer refunds for issues related to size, quality, or color, as all product details are clearly provided in the description. We recommend reviewing all product information carefully before ordering.

Empty Parcel Received

All orders are weighed before dispatch to ensure accuracy. If you receive an empty parcel, please notify us immediately. Any claims of receiving an empty package will be thoroughly investigated, and false claims will be rejected.

Late or Missing Refunds

If you haven’t received your refund yet, please take the following steps:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time before your refund is officially posted.
  3. Contact your bank; there is often a processing time before a refund is posted.

If you’ve followed these steps and still haven’t received your refund, please contact us at care.whitehusk@gmail.com